What to include

• Company name and workspace URL.
• Your name, role, and best reply email.
• The page, job, invoice, estimate, or mobile screen involved.
• Steps to reproduce the issue and any error message shown.
• Whether the issue blocks dispatch, payment, payroll, inventory, or field work.

Support expectations

Support focuses on access, data integrity, blocked operating workflows, billing setup, and defects that prevent a real team from using TradesUpHQ. Lower-risk questions may be grouped for review.

Emergency disclaimer

TradesUpHQ support does not replace emergency field, safety, utility, manufacturer, code, or local operating procedures. For emergencies or unsafe field conditions, follow your company procedures and local emergency guidance first.